Where we ship?
Omero Home ships to street addresses in the continental U.S not including Alaska and Hawaii. Our product ships via FedEx Ground, we cannot ship to P.O. Boxes or APO/FPO addresses.
How do you ship large products and furniture?
Most furniture and items that are oversized, heavy, fragile or delicate are shipped white glove service to assure safe delivery.
How long will it take for my order to arrive?
All small to mid size products are shipped FedEx Ground. Approximate arrival time varies depending on when the product ships, once shipped you can expect your product within 5 to 7 business days. White Glove Delivery often takes longer due to logistics with freight company and which appointments are needed for home delivery, so this needs to be accounted for. You can expect approximately a 3 to 8 week delivery arrival on all White Glove Delivery. If you would like a rush on any of your ordered item (s) we can do so for an additional shipping fee that will be applied to the customer. Please email for inquires to: firstname.lastname@example.org for more information.
Do I have to sign for my package?
Anything over $500.00 needs a signature and most products coming from aboard will also need a signature. All White Glove Delivery will need you to be available for delivery and will need your signature.
Can I track my Order?
Yes, you will receive an email the day the merchandise ships with your order number and FedEx Tracking number.
If my product is coming from Europe, how long will it take to arrive?
Shipping will vary depending on which country your order is being shipped from. Small to mid size products take 6 to 8 business days from the day the product is shipped, not the day you purchased. Furniture pieces can take up to 2 to 8 weeks. You will receive an email the day your product(s) ships with a tracking number and if furniture we will keep you informed on delivery/arrival.